Shipping policy
Processing Time All orders are processed within 1–3 business days of payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Times We ship internationally and delivery times vary by destination:
- United Kingdom: 7–15 business days
- Europe: 10–18 business days
- Rest of World: 20–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.
Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Delays While we do our best to ensure timely delivery, J&S is not responsible for delays caused by customs, weather, or carrier issues beyond our control.
Contact Us If you have any questions about your order, please contact us at info@janetandsarah.com.
Shipping Rates
United Kingdom
- Standard Tracked: £5.95
- Free Shipping on orders over £50
European Union
- Standard Tracked International: £6.95
- Free Shipping on orders over £75
International (USA, Canada, Australia, UAE, and other select countries)
- Standard Tracked International: £6.95
- Free Shipping on orders over £75
Rest of World
- Standard Tracked International: £6.95
- Free Shipping on orders over £75
- Please contact us if you're unsure whether we ship to your country